Please allow 1-2 business days for email responses on non-urgent inquiries.
What is this store's return and exchange policy?
Because our merch is printed by order, we do not accept returns, unless the item is defective in some way. If the item you received is faulty or not as described, please email email@example.com, with photo proof.
How long does it take for my order to be processed?
Standard fulfillment time is 2-7 business days, to print products. Once your order has been fulfilled, you will receive a notification with shipping information.
Standard shipping in 3-5 business days in the US and internationally, 3-6 days in Canada.
- Overnight (next day delivery in the US)
- Express (1-3 business days in the US, Canada, and internationally)
- Standard (3-5 business days in the US and internationally, 3-6 days in Canada)
- Economy (5-8 business days in the US, 6-12 days in Canada, 5-10 days internationally)
- Flat rate (5-8 business days in the US, 6-12 days in Canada, 5-20 days internationally)
Please note, we are not responsible for addresses entered incorrectly and will ship to the address that is on your order. So please be sure to confirm the address to which you are shipping.
We are, also, not responsible for any damage or delays incurred by the shipping service.
Where is my order being shipped from?
Most items are printed and shipped from North Carolina and Los Angeles, California.
Where can I find the tracking information for my orders?
You will automatically receive tracking information via email, once your order has been fulfilled and set to ship.
Who pays the customs duties & taxes?
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. The customer pays any fees to the appropriate customs agency.
Do you accept orders placed outside of the US?
Yes, with the exception of Cuba, Iran, and North Korea.
Can I cancel/change my address/order?
Please e-mail us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancelations to your order.
Can I customize a design?
If you would like to customize a design please email firstname.lastname@example.org, with the subject: “customization”, and if possible we will customize and arrange to print.
Will you be adding additional items?
Yes! Please follow us on Instagram: @fckthejoneses or sign up for our mailing list, to stay in the know, for all new releases and promotions.
The size I'd like to buy is not listed. Can you print it in my size?
Please email the design name and size, and we’ll try our best to accommodate your request.
Why doesn't the shirt I received doesn't look exactly like it does online?
In some cases, products are represented with digital illustrations. Because of differences in color values from screen to screen, design colors may vary slightly on actual product.
In some cases, actual t-shirt material and color may vary slightly.
T-shirt material and or color may be substituted with similar product material or color in cases where specified style or color is out of stock or no longer available, especially in cases where sizes 2x and up are ordered.
What type of payments do you accept?
We accept most payments including Visa, MasterCard, American Express, and Discover.
How secure is your Store?
Our store is powered by Shopify. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify.
Have an additional question?
E-mail us anytime at email@example.com👌🏾